FOR ORGANIZATIONS

Is your organization prioritizing leadership development, workforce retention, or capacity building?

Are you looking to build your staff’s skills for navigating uncertainty and leading with empathy during change?

I work with purpose-driven organizations to provide training to executive leadership, managers, and frontline staff, focused on:

• leading with empathy in uncertain times

• developing sustainable infrastructure to support staff

• effective management for diverse teams

• increasing staff engagement and workplace well-being

• reducing burnout and increasing retention

All Trainings are Customized, And — 

I have shared the most requested offerings below. If you are looking for a specific solution not listed here, please feel free to share your needs via my contact page.

Managing in Uncertain Times - 6 Week Training Series

Based on the book Show Up Hard, this six-week training series is an “antidote to burnout,” equipping your staff with the knowledge and skills to lead with empathy during uncertain times and to avoid burnout.

This training package is customized for each organization and can include printed copies of “Show Up Hard” to be read with the training program. Here is the overarching 3-part structure:

1. Customization Phase

• Meet with organization executive leadership to learn about their goals and concerns, as well as meeting with managers over specific teams and units

• Customize training program for staff, presenting plan to leadership

• Begin 6 weeks of workshop trainings with staff

  
  

2. Training Series Phase

From there, we move into the 6 week training program*:

• Training 1 || Introductory Session: In this session, staff will be introduced to the training and the planned sessions. Staff will learn how to focus on their “locus of control,” learning skills such as the skills in how to evaluate the specific ways they invest in their own resilience.

• Training 2 || Boundary Setting: In this session, your staff will learn the nuanced ability to set and maintain boundaries, re-creating boundaries with their work and patient-clients over time as the staff’s respective needs and ability to show up shift.

• Training 3 || Crisis Theory: Understanding the arch of a crisis and how planning in advance for how to navigate a crisis equips ourselves at the individual and team level to respond with resilient strategies.

• Training 4 || Implementing Feedback Loops: Baking the process of giving and receiving feedback into meeting and report structures. Tips for surfacing tensions before serious problems arise and equipping staff across the organizational hierarchy with tools for engaging in active feedback loops. 

• Training 5 || Managing Up & Down: How to deal with the board and the leadership team, or how to deal with your team + your manager.

• Training 6 || Resource Access: Mapping the resources available for clients and staff supports resiliency in crisis and organizational change management. Using a client-centered mindset, identifying best practices for understanding and accessing resources is a hallmark of a well-equipped team. 

*Sessions ma​​y change or be adjusted, based on the needs of your staff

3. Evaluation Phase

Following the completion of the training, staff will be surveyed about the experience. This information will be used in a follow-up report submitted to leadership.

To discuss the staff training series program, please email me via my contact form.

“Fast-Tracked Leaders” Coaching Program

Is your organization ready to invest in emerging leaders, focusing your investment on members new managers, recently promoted staff, and/or cohorts of leaders working towards a common goal:

I work with organizations to develop supportive infrastructure and provide coaching to their emerging leaders, equipping them with the necessary skills to manage problems in increasing complexity, as well as take on additional staff and direct-reports.

Training programs are typically 6-12 months with a combination of in-person and virtual programming.

To discuss this program, please email me via my contact form.

Keynote Speaker

Interested in having me come speak to your organization?  I have spoken at conferences and organizations around the world. I’m an inspirational speaker, focusing on leadership and development – and thriving amidst uncertainty. I enjoy creating interactive and memorable experiences where audiences leave with actionable tools.

Here are some of my most requested topics:

• Change as a Catalyst: Understanding Crisis Theory & Change Management

• Stamp Your Passport: Empathy Adventures For Team Building

• Sticky Stories: The Power of Narrative in Change Making

• You Can't Outsource Empathy:  How do you help others without losing yourself in the process?

• Resilient Teams: Strategies for Challenging Times

Talks are designed to leave your community feeling bolstered, as well as teach them specific skills to use in their professional work – with the ultimate goal of reducing burnout and increasing staff retention.  

Please reach out via my contact form if you are interested in scheduling a speaking engagement.

TESTIMONIALS

“Shannon’s training gave me a framework to reconsider how I was helping. I had the showing up part down, but I needed some “containers” to help me view and better understand my capacity to help. Shortly after the training I had a chance to give her ideas a practical test drive, and it felt so good to see how much easier it was to make a big difference: reconsidering how I show up.”

— Adam Lemmon Founder and Owner, Badass Backpacks

“Remember that scene from The Matrix where Neo puts his hand up, stops the bullets in midair, and then picks one out of the air to examine it? That’s what I feel capable of doing now after learning Shannon’s circles framework. When life starts to feel like that scene from The Matrix, I’m now able to see it, stop, and examine the “bullets” and myself.”

— Covington Doan “Marketing Guy,” Stupid Good Coffee